A 99.9% Server Uptime
We’ve built our shared hosting platform using dependable hardware components and strongly tweaked software. Our administrators have installed a tweaked version of SELinux on all our hosting servers in order to guarantee optimal security and dependability. We’ve added several DoS prevention units combined with highly effective firewall software to make sure our network is unassailable and safe.
All shared hosting plans plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–class hardware manufactured by Juniper. What’s more, on each router, we have installed a firewall with an elaborate set of rules in an effort to sift out all shady requests.
In this way, in each of our datacenter facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center and in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not satisfied with our hosting services, or if you think that they are inadequate, or if you decide that you must use a VPS web hosting plans rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will keep complete control of your domains even if you terminate your account with us.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a response, you are aware of how aggravating this can be, particularly if your web site is on the line. Because of this, we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be here for you and they’ll reply to you within one hour. And the best thing is that their average ticket response time is just 20 minutes!