24/7 Customer Support in Shared Hosting
All our shared hosting plans include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our solutions before you make a purchase or you are a current customer and you have a question or a difficulty, you will be able to contact us anytime, including holidays and weekends. We have numerous channels to contact us - several phone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any matters that require more time to investigate and fix. Unlike various other website hosting providers, our trouble tickets have a guaranteed max response time of only one hour, therefore regardless of what the trouble is, it will be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive prompt assistance, particularly if your site is not functioning properly for whatever reason. All our semi-dedicated plans include 24/7 customer and technical support, thus if anything comes up, you'll be able to use plenty of methods to get in touch with us - phone line with a few local numbers worldwide, live chat, email messages and tickets. The first two options are for pre-sales, billing and common matters, which means that if you do not have an account yet, for example, you're able to receive more information regarding our solutions, or we can help you with less complicated technical problems. The second two methods are for solely technical problems or anything that is more time-consuming because it is quicker to follow the communication between you and our support team. The warranted max answer time for them is only one hour, the actual one - 15-20 minutes, therefore you will not have to wait for a whole day so as to receive support as you may need to do with other providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer features 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us anytime, even weekends and holidays. For your convenience, we offer different ways of communication - telephone support with several local numbers internationally, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters since it is much easier to keep track of what's going on. The maximum guaranteed response time for all of the email messages and tickets is one hour, but it hardly ever takes that long to receive assistance. In case you obtain the Managed Services upgrade that we provide, our administrators will also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server through us, you will be able to contact us at any time using various channels and the maximum time that you will need to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the apps which are pre-installed on the server. To contact us about a technical matter, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you'd like to find out about our hosting solutions before you order, you can employ our live chat or you could call one of the local numbers that we have in different countries around the globe. If you'd like to have help with third-party software that you can't install or manage effectively, you can add the Managed Services upgrade to your package and our system administrators will assist you.